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Delivery and Return

Delivery and Return

Website: https://olgabloor.com
Email: deskinfo@olgabloor.com

At Olga Bloor, we are committed to providing a seamless and satisfying shopping experience from the moment you place your order to the moment your blanket arrives at your doorstep. Our Delivery and Return Policy outlines how we process, ship, and handle returns for your convenience and peace of mind. We take pride in ensuring that every product you receive from us meets our high standards of quality, comfort, and craftsmanship.

Please read this policy carefully before making a purchase on https://olgabloor.com. By placing an order, you acknowledge and agree to the terms outlined below.

1. Order Processing

All orders placed through our website are processed within 1–3 business days, excluding weekends and holidays. After receiving your order confirmation email, our fulfillment team carefully inspects and packages your items to ensure they are in perfect condition before shipping.

During high-demand seasons or promotional events, processing times may be extended by a few days. If your order is delayed for any reason, you will be notified via the email address provided at checkout.

Please make sure that your shipping details — including name, address, and contact number — are accurate and complete. Olga Bloor is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

2. Shipping Information

We offer worldwide shipping to bring our luxurious blankets to customers across the globe. Shipping fees and estimated delivery times may vary depending on your location and chosen shipping method.

  • Standard Shipping: 7–15 business days (depending on destination)
  • Expedited Shipping: 3–7 business days (available in select regions)

Shipping costs are calculated at checkout and displayed before you complete your purchase. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or courier disruptions.

Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this tracking number to monitor your shipment’s progress until it arrives safely.

3. Customs, Duties, and Taxes

All international shipments may be subject to customs fees, import duties, and local taxes, which are determined by your country’s regulations. These charges are not included in your order total and are the responsibility of the customer.

Olga Bloor is not liable for any additional charges incurred during the import process. We recommend checking with your local customs office before placing your order to avoid unexpected costs.

4. Order Changes and Cancellations

If you wish to make changes to your order, please contact us immediately at deskinfo@olgabloor.com within 12 hours of placing your order. Once your order has been processed or shipped, we are unable to modify or cancel it.

We strive to process all orders promptly to ensure timely delivery, so we encourage you to review all details carefully before confirming your purchase.

5. Returns Policy

We want you to love your blanket as much as we loved creating it. If for any reason you are not satisfied with your purchase, you may return eligible items for a refund or exchange within 30 days of delivery.

To qualify for a return:

  • The item must be unused, unwashed, and in its original condition.
  • All original tags, packaging, and accessories must be intact.
  • Proof of purchase (order confirmation or receipt) is required.

Please contact our customer service team at deskinfo@olgabloor.com before sending your item back. Our team will provide detailed instructions and the return address. Unauthorized returns may not be accepted or refunded.

6. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Used or washed blankets
  • Custom-made or personalized items
  • Clearance or final-sale products

Please inspect your order carefully upon arrival. If your blanket arrives damaged, defective, or incorrect, contact us within 7 days of delivery, and we will gladly assist with a replacement or refund.

7. Refund Process

Once your return is received and inspected, we will send you an email notification confirming the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card provider’s processing times.

Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part (such as a defective or incorrect item).

8. Exchanges

If you would like to exchange your item for a different color, design, or style, please contact deskinfo@olgabloor.com to initiate an exchange request. Once your returned product has been inspected and approved, we will dispatch the replacement item.

Exchanges are subject to product availability at the time of processing.

9. Damaged or Lost Shipments

While we take every precaution to ensure your blanket arrives in perfect condition, accidents can occasionally happen during transit. If your package is damaged, delayed, or lost, please contact us immediately.

We will work closely with the courier service to resolve the issue as quickly as possible. Claims for lost shipments must be reported within 15 days of the estimated delivery date.

10. Contact Us

At Olga Bloor, we are dedicated to your satisfaction. If you have any questions about your order, delivery status, or return eligibility, our support team is always ready to help.

You can reach us at:
📧 deskinfo@olgabloor.com
🌐 https://olgabloor.com

Your comfort and happiness are our top priorities, and we are committed to making your shopping experience enjoyable, reliable, and worry-free.

11. Policy Updates

Olga Bloor reserves the right to modify or update this Delivery and Return Policy at any time without prior notice. Any changes will be reflected on this page, and the revised version will apply to all future purchases.

We encourage customers to review this policy periodically to stay informed about our practices and procedures.